Privacy Policy

At GastroLink, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

1. Information We Collect

We collect the following types of information:

• Account information — name, email address, phone number, and date of birth when you register.
• Health information — symptoms, conditions, and details you provide when booking appointments or submitting assistance requests.
• Usage data — how you interact with the platform, including pages visited and actions taken.
• Communications — messages sent through our contact or assistance forms.

2. How We Use Your Information

We use your information to:

• Facilitate appointment bookings and consultations.
• Communicate with you about your appointments and account.
• Provide customer support and respond to your enquiries.
• Improve the platform and user experience.
• Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal data. We share your information only with:

• Healthcare professionals on the platform who are involved in your care.
• Service providers who help us operate the platform (e.g. video conferencing, email delivery), under strict confidentiality agreements.
• Regulatory or legal authorities when required by law.

4. Health Data

Health-related information you provide is treated with the highest level of care and confidentiality. It is only accessible to the healthcare professionals directly involved in your consultations and our secure internal systems.

5. Data Retention

We retain your personal data for as long as your account is active or as required by applicable laws. You may request deletion of your account and associated data by contacting us.

6. Cookies

We use cookies and similar technologies to maintain session state and improve your experience. We do not use tracking cookies for advertising purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal requirements.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us.

8. Security

We implement industry-standard security measures including encryption, access controls, and secure data storage to protect your information from unauthorised access or disclosure.

9. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the platform. Continued use after changes are posted constitutes acceptance.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us.